Can I shop without a member?
How can I become a member?
Click to register.
How do I get to the product I am looking for?
What is "My Cart"? How to use?
• You can add what you like when you browse the product pages to the basket with the "Add Sepete" button around the products.
• You can check on this screen whether the products you have selected are added or not.
• You can specify the number of items you want to receive. All you need to do is increase or decrease the number of pieces by means of the arrows on the boxes on the right side of the items in the room.
• If there is a product you have discontinued while shopping, you can do it by pressing the "Delete" button at the bottom of the product.
• In your cart you can use your gift checks by entering the code you have defined in the "Coupon Code" field.
• You can see the total price of your orders, including VAT, the shipping amount you will pay, and the Check / Promotion amount used on this screen.
What should I pay attention to when ordering?
Be sure to write your delivery address correctly and completely. Cargo out of orders with delivery address as cargo branch can not be done.
Billing address information can not be changed after billing. For this reason, do not approve your order without being sure of the accuracy of your billing information.
All shipments will be made to adrese and related person, no product delivery will be made from the cargo branch. If the receiver can not be found in the address, delivery can be made to the first order after checking the identity information.
How can I place an order?
• Add your favorite products or products to your shopping cart.
• If you click on the "Sepete" button after you have selected the products you want, you will come to the "Basket Screen" screen.
• On this screen you can see the addition, subtraction, piece information and total amount information. You can click the "Buy" button to complete your order.
• After completing the delivery and billing address information, click on the "Complete Order" button after viewing the order summary.
• Select the payment type on the payment screen. Enter your information correctly.
• If you are making a deposit, you must select one of the install options that will be shown to you below the page after you have entered your card information.
• If you do not pay by credit card, you can click on the "PayPal" button next to this option and complete your order by entering your details on the screen.
• After entering the payment information, confirm the fields of "Preliminary Information Form", "Long Distance Sales Contract", "Machka Card Member Program Terms" and click "Complete Order" button and move to order confirmation screen.
• On the new page that opens, you will be given an order number by the system. Once you have logged in, you can easily find information about your order in the "My Accounts / My Orders" tab, which you will find in the top right corner of our homepage.
Where can I see my orders?
What forms of payment can I make?
With which bank cards can I benefit from the installment?
Vakıfbank and Anadolubank credit cards Bank Asya credit cards Finansbank credit cards Maximum featured İşbank and Ziraat Bank credit cards Bonus,
Miles & Smiles, Amex , Flexi-enabled Garanti Bank, Denizbank, Teb, Şekerbank, Ing Bank, Eurobank,
Tekfen credit cards. With out-of-the-cards, you can only pay for one shot.
How can I use my gift checks?
When will I get cargo when I buy products?
Will I be charged for cargo handling?
Where can I track the shipment status of my orders?
How do I track my cargo information once I have completed the order?
How do I change the product I buy?
How can I return the product I have purchased?
You can download the return form for our products sent to you from the store by clicking this link . You can complete your return by printing the form and following the instructions on it.
How many days is the return time?